CVS Health

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Product Development and Operations Advisor

at CVS Health

Posted: 7/29/2020
Job Reference #: 1295909BR
Keywords: management

Job Description

Job Description
With its wide array of assets, CVS Health is uniquely positioned to empower people to make smarter health decisions, which is critical to improving health outcomes and reducing healthcare costs. The recent Aetna acquisition provides CVS Health with a set of outstanding opportunities to expand the application of our existing capabilities to positively impact members with chronic conditions and identify, develop, and implement new innovative programs that will drive better health outcomes and a reduction in medical cost spend.

As a Product Development and Operations Advisor you will work on a variety of program implementations across various Employer, Health Plan, Medicare, and Medicaid clients. You will partner with other colleagues to ensure that the full implementation lifecycle is executed effectively, including but not limited to:
* Contractual and performance guarantee agreement management
* Data requirements
* Metrics and outcomes reporting
* Clinical compliance/regulatory requirement's
* Technical requirement's facilitation
* Vendor partnership coordination and support and sales operations support

In this role you will:
* Take ownership of end-to-end program management of multiple products within the Caremark portfolio; monitor product performance, and proactively identify and address issues
* Be the primary contact for vendors, IT, Legal, Client Implementations, Compliance/Regulatory, and Sales and Account teams’ inquiries about program sales, program design, program requirements, and program implementation
* Strategically manage a pipeline of clients in various stages of program involvement, ranging from sales, implementation, and active enrollment
* Influence colleagues from a variety of departments across multiple levels of leadership to establish business goals and priorities
* Plan, craft and manage the execution of pilot programs to test product capabilities and outcomes
* Lead net-new implementation process improvement work as well as optimization exercises for existing product operation processes
* Prepare material and presentations for the business that adds value, is easily understood by others and improves operational efficiency of the business
* Build and maintain reporting crafted to monitor program performance using both leading and lagging indicators. Proactively identify, address, and call out issues.
* Execute program operations against a defined budget with achievements

Required Qualifications
* Three or more years of experience in product, analytics, or strategy
* At least three years of experience of healthcare industry knowledge, trends in healthcare and healthcare operations experience
* Three or more years of advanced-level experience using the Microsoft Office Suite, specifically with Excel, Power Point, Outlook, and Word

Preferred Qualifications
* Excellent written and verbal communication skills; ability to develop and deliver presentations to multi-level leadership and operational audiences
* Proactive ability to manage multiple projects simultaneously and to identify, analyze and solve practical problems; adjusting priorities as needed and meeting deadlines
* Have impeccable attention to detail and excellent social skills
* Results-oriented; possess ability to set the right expectations based upon the timelines and workload of cross functional partners; drive the project and keep others on task to meet goals
* Demonstrated leadership ability, able to develop cross functional relationships and communicate effectively with all levels of the organization
* Ability and flexibility to travel up to 10%

* Bachelor’s Degree is required; Master’s Degree is preferred
* Concentration in healthcare field, business administration, or clinical and operations management highly desired

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!